Jira Service Management

{"xsrfToken":"c79915e25fa406830cd47047835eb31f2fffa24c_lout","branding":{"id":"4","key":"atc","name":"Atención a clientes","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1008","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003480","headerLinkHoverBGColor":"#003480","headerBadgeColor":"#003480"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5d1f6a0c-852c-413f-b855-3fe3132e8ca8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWU0NDMyYy0yZGY4LTQ0ZTgtYmJjNC05NjllNDFjOTkwZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkMWY2YTBjLTg1MmMtNDEzZi1iODU1LTNmZTMxMzJlOGNhOCI6WyJyZWFkIl19LCJleHAiOjE3NDQ0MjQ2NTQsIm5iZiI6MTc0NDQyNDA1NH0.gQPHvb6FdKYKifU32tC05_xZOrQEB5LXtmV81JLzaUQ&client=55e4432c-2df8-44e8-bbc4-969e41c990d3&mode=fit","logoId":"5d1f6a0c-852c-413f-b855-3fe3132e8ca8","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al portal Mis Trámites Web de Litoral Gas","sharedPortalName":"Litoral Gas","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al portal Mis Trámites Web de Litoral Gas","sharedPortalName":"Litoral Gas","localeDisplayName":"español 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una solicitud de atención comercial.</h4>\n<h4><a name=\"Importante%3AEncasodeemergencias%2Coloragasoinconvenientesenelsuministro%2Cdeb%26eacute%3Bscomunicarteal08007775427queatiendelas24hslos365d%26iacute%3Basdela%26ntilde%3Bo\" target=\"_blank\"></a>Importante: En caso de emergencias, olor a gas o inconvenientes en el suministro, debés comunicarte al 0800 777 5427 que atiende las 24 hs los 365 días del año</h4>\nPodes acceder al manual de usuario <a href=\"http://www.litoral-gas.com.ar/site/extdocs/manual-de-uso-plataforma-web_v4.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">haciendo click aquí</a>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"2228","name":"Anular servicio en vereda","descriptionHtml":"Prepará antes la documentación necesaria, podes descargar <a href=\"https://litoralgas.com.ar/site/clientes/viviendas/informaci%C3%B3n-sobre-tr%C3%A1mites/anulaci%C3%B3n-del-servicio-en-vereda/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">el formulario a completar en este enlace. </a>","callToAction":"Anular servicio en vereda","introHtml":"Pedí la desconexión de la red para trabajar de forma segura.","icon":10587,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[4],"key":""},{"id":"2129","name":"Cambiar la titularidad","descriptionHtml":"","callToAction":"Cambiar la titularidad","introHtml":"Poné la factura del servicio de gas a tu nombre.","icon":10516,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[4],"key":""},{"id":"1078","name":"Consultar estado de trámite presentado por tu gasista (MAT)","descriptionHtml":"","callToAction":"Consultar estado de trámite presentado por tu gasista (MAT)","introHtml":"Conocé el estado del trámite presentado por tu gasista matriculado.","icon":11634,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11634","groups":[4],"key":""},{"id":"2162","name":"Consultas de facturación","descriptionHtml":"","callToAction":"Consultas de facturación","introHtml":"Hacé tu consulta comercial por facturación (última factura, estado de deuda, factura digital, datos personales, etc.)","icon":10521,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"2262","name":"Inconvenientes con la Oficina Virtual","descriptionHtml":"","callToAction":"Inconvenientes con la Oficina Virtual","introHtml":"Si tenes inconvenientes para registrarte o para usar nuestra Oficina Virtual","icon":10487,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[4],"key":""},{"id":"2261","name":"Inconvenientes en el medidor","descriptionHtml":"","callToAction":"Inconvenientes en el medidor","introHtml":"Indicanos si tiene desperfectos o si lo hurtaron.","icon":10546,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[4],"key":""},{"id":"2096","name":"Informar pago","descriptionHtml":"","callToAction":"Informar pago","introHtml":"Solo es necesario que lo informes si tenés el servicio cortado.","icon":10589,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[4],"key":""},{"id":"49","name":"Programa Hogar - Certificado de no conexión a la red de gas","descriptionHtml":"Solicitá el Certificado de No conexión a la red de gas para el programa Hogar","callToAction":"Programa Hogar - Certificado de no conexión a la red de gas","introHtml":"Solicitá el Certificado de No Conexión a la red de gas para el Programa 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Las facturas que no incluyas en la regularización siguen generando deuda y puede derivar en un corte.","icon":10530,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[4],"key":""},{"id":"2195","name":"Solicitud de Baja","descriptionHtml":"<a href=\"http://www.litoralgas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/baja-del-servicio/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Consultá la documentación que deberás adjuntar. </a>","callToAction":"Solicitud de Baja","introHtml":"Este trámite implica el retiro del medidor. Prepará antes la documentación necesaria.","icon":10519,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[4],"key":""},{"id":"46","name":"Actualización de datos","descriptionHtml":"","callToAction":"Actualización de datos","introHtml":"Completá tu documento de identidad o CUIT, requeridos por la Autoridad Regulatoria. Además, registrá tu teléfono y correo electrónico de contacto.","icon":10590,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"37","name":"Adhesión a Factura Digital","descriptionHtml":"<a href=\"https://www.litoral-gas.com.ar/ov/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Resolvé este trámite on-line en la Oficina Virtual</a>","callToAction":"Adhesión a Factura Digital","introHtml":"Cambia tu forma de recibir la Factura. Dejá el papel y recibila por correo electrónico.","icon":10543,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"43","name":"Anulación de servicio en vereda","descriptionHtml":"<a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conocé los requerimientos para solicitar información </a>","callToAction":"Anulación de servicio en vereda","introHtml":"Utilizá esta opción para solicitar la desconexión del servicio domiciliario de la red de gas natural bajo vereda","icon":10587,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[],"key":""},{"id":"9","name":"Cambio de Titularidad","descriptionHtml":"Trámite gratuito. <a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/cambios-de-titularidad/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Consultá la documentación que deberás adjuntar. </a>","callToAction":"Cambio de Titularidad","introHtml":"Solicitá el cambio de titularidad del servicio de gas en tu domicilio.","icon":10516,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"15","name":"Cese de Contrato","descriptionHtml":"<a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/baja-del-servicio/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trámite gratuito. Consultá la documentación que deberás adjuntar. </a>","callToAction":"Cese de Contrato","introHtml":"Sólo si sos el titular registral del servicio, utilizá esta opción para enviar una solicitud de baja del servicio de gas.","icon":10519,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"11","name":"Consulta de Facturación","descriptionHtml":"","callToAction":"Consulta de Facturación","introHtml":"Hacé tu consulta comercial por facturación (factura errónea, no recibida, etc.)","icon":10521,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"18","name":"Consulta por Gestión deuda","descriptionHtml":"","callToAction":"Consulta por Gestión deuda","introHtml":"Envianos tu consulta comercial por gestión de deuda, intimaciones o cortes por falta de pago.","icon":10484,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"17","name":"Consultas Comerciales Varias","descriptionHtml":"","callToAction":"Consultas Comerciales Varias","introHtml":"Ingresá tu consulta si no pertenece a alguna de las opciones anteriores.","icon":10518,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"41","name":"Declaracion jurada de lectura","descriptionHtml":" Si estás incluido entre los clientes alcanzados por esta Resolución envianos tu Declaración Jurada. Recordá completar correctamente todos los datos solicitados, los cuales son obligatorios. <a href=\"http://www.litoral-gas.com.ar/site/noticias/comunicaciones/declaraci%C3%B3n-jurada-de-lectura/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conocé aquí si estás incluido en la norma y cómo y cúando tomar la lectura </a>","callToAction":"Declaracion jurada de lectura","introHtml":"Toma de Lectura de medidor, bajo Declaración Jurada, por Clientes No Residenciales y Residenciales con menos de 1 año de consumo.","icon":10546,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"10","name":"Duplicado de Facturas o Boletas de Pago (BER)","descriptionHtml":"Recordá que podes descargar tus facturas y Boletas de Pago (BER) sin demoras desde nuestra <a href=\"https://www.litoral-gas.com.ar/ov/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Oficina Vitual haciendo click aqui </a>","callToAction":"Duplicado de Facturas o Boletas de Pago (BER)","introHtml":"Utilizá esta opción para obtener un duplicado de tu última factura (LSP) emitida o de una Boleta de Pago (BER)","icon":10517,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"42","name":"Inconvenientes en el medidor","descriptionHtml":"<a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conocé los requerimientos para solicitar información </a>","callToAction":"Inconvenientes en el medidor","introHtml":"Utilizá esta solicitud para informar en caso de hurto del medidor o cualquier anomalia o desperfecto del equipo (trabado, averiado, etc.).","icon":10586,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"19","name":"Planes de Pago","descriptionHtml":"","callToAction":"Planes de Pago","introHtml":"Solicitá un plan de pago de tus facturas vencidas o atrasadas y evitá la suspensión del servicio. Si se te venció una cuota de tu plan de pagos solicitá su re-liquidación.","icon":10530,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"45","name":"RECONEXION - Informar pago con envío del comprobante","descriptionHtml":"<a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conocé los requerimientos para solicitar información</a>","callToAction":"RECONEXION - Informar pago con envío del comprobante","introHtml":"Si tenés el servicio suspendido por falta de pago y abonaste la deuda o el anticipo de un plan de pagos, envianos por aquí el comprobante para emitir la orden de reconexión.","icon":10589,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[],"key":""},{"id":"50","name":"Regularización de deuda con corte en proceso","descriptionHtml":"","callToAction":"Regularización de deuda con corte en proceso","introHtml":"Si querés abonar tu deuda y el suministro está en proceso de corte por falta de pago, dejanos tus datos y nos comunicaremos.","icon":10595,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[],"key":""},{"id":"14","name":"Solicitud Boleta de Pago","descriptionHtml":"","callToAction":"Solicitud Boleta de Pago","introHtml":"Solicitá una Boleta (BER) con código de barras para que puedas cancelar las Facturas (LSP) de tu cuenta en las entidades de cobranza.","icon":10520,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"44","name":"Usuarios inquilinos de hoteles y pensiones (Res. ENARGAS 125/2020)","descriptionHtml":"<a href=\"http://www.litoral-gas.com.ar/site/clientes/hogares/informaci%C3%B3n-sobre-tr%C3%A1mites/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Conocé los requerimientos para solicitar información </a>","callToAction":"Usuarios inquilinos de hoteles y pensiones (Res. ENARGAS 125/2020)","introHtml":"Si sos residente habitual de un hotel familiar, residencial o casa de pensión, podés solicitar un informe de consumos de gas en el domicilio, acreditando tal condición.","icon":10588,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[2096,2097,2129,2162,2195,2228,2261,1078,2262,49]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWU0NDMyYy0yZGY4LTQ0ZTgtYmJjNC05NjllNDFjOTkwZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MjUyNTQsIm5iZiI6MTc0NDQyNDA1NH0.ZWxnCq0_F0s4sg3yFOYuI-zTbIyqwtU_73YsLWZs_tg","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"55e4432c-2df8-44e8-bbc4-969e41c990d3","tokenDurationInMins":20}},"reqCreate":{"id":2097,"projectId":10003,"form":{"name":"Regularizar deuda","descriptionHtml":"","callToAction":"Regularizar deuda","intro":"Ponete al día y evitá el corte del servicio. Las facturas que no incluyas en la regularización siguen generando deuda y puede derivar en un corte.","instructions":"","icon":10530,"iconUrl":"https://litoral-gas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_12143","fieldConfigId":"12272","label":"¿Tu servicio está 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